Refund Policy

Last updated: 27 August 2026.

Technical service guarantee

If the service cannot be made operational on a supported device after reasonable troubleshooting by our support team, refund eligibility is assessed according to our Refund Policy.

Eligibility

• Refunds are considered if the service cannot be made to work on a supported device because of a problem on our side.
• We expect reasonable troubleshooting with support first (setup guide steps, credentials, network checks).
• Refunds are not given for unsupported devices, user error, shared or misused accounts, change of mind after a working service, or expired subscriptions.

How to request a refund

Contact support through the contact page or Telegram with your order email and plan. We aim to respond within 2 business days. Requests made within 7 days of first activation are prioritised; later requests are assessed case by case. We verify the order before any refund is processed.

How refunds are paid

Where a refund is approved, it is returned via the original Bitcoin payment flow when possible.

What we do not claim

This is not an unrestricted money-back guarantee and not a cooling-off promise for a working service. Because checkout provisions your line immediately after payment, ordering means you ask for immediate access and acknowledge that your statutory cancellation rights for digital content are affected once provisioning starts. Marketing pages use the same wording as this policy.